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The Channel Management Shuffle
Executives and middle management are constantly faced with determining policy, process, and technology around managing one or multiple channels. What is

retail horror stories  purchased online to the retail store ... only to be told sorry, but we don't stock or accept that item here . And, how many times have you received an invitation in the mail to join a frequent somebody program that you are already a member of? And last, the age old nightmare of trying to get reliable tech support for that laptop or camera we recently purchased only to be put on hold (or bounced around to countless different desks ) for an extended period of time and when we do get a live Read More...
Point of Sale (POS) Systems
A point of sale (POS) system helps retailers automate transactions. POS solutions are used in retail stores where sales associates must enter sales, refunds, layaways, transfers, etc. TEC's ...
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Documents related to » retail horror stories


Support and Maintenance: No Longer the Software Industry's
Support and maintenance (S&M) contracts mean very different things to vendors and to users. With user enterprises' growing awareness of how these S&M agreements

retail horror stories  other industries (given that retail has been mentioned for comparison). To be fair, many software customers radically alter the products they receive, making support for those products infinitely harder. Staying with the retail goods example in Will User Enterprises Ever Get onto an Easy (Support and Maintenance) Street? , when a consumer buys a TV set, the purchase agreement generally states that any tampering with the product itself (even opening the back panel for a peek inside and consequently Read More...
Off-shoring: Are You Getting Your Money's Worth?
Are companies that offshore software development, call center operations, and remote implementations really saving money? Are customers and users realizing

retail horror stories  medium companies in the retail, food and beverage, chemical, and CPG process industries. He has developed marketing and communication programs for IT organizations, and consulted on off-shore outsourcing opportunities for multinational companies. Additionally, Strub has been a consultant and information systems auditor with PricewaterhouseCoopers, and an applications development and support manager for Fortune 100 companies. Currently, Strub is an independent consultant. He can be contacted at Read More...
SYSPRO-Taking a Quantum Leap or Simply Becoming Smarter?
What do Einstein’s theory of relativity and quantum theory have to do with SYSPRO? TEC principal analyst P.J. Jakovljevic explains, as he discusses how SYSPRO

retail horror stories  release of a robust Retail solution), architectures, and infrastructures that are the best in the industry for the SMB manufacturing and distribution markets. This means that it’s a lot easier to build tight partner relationships when the product excels and produces rapid ROI. TEC: Which products, regions, and verticals have been most active of late? What do you foresee in next 12 to 18 months—more of the same or not? SYSPRO: As for the product capabilities, we’ve been seeing growing interest and Read More...
Are You Tuned into Radio Frequency Identification?
This article examines the organizational fit of radio frequency identification (RFID) and its technology’s basic mechanics. Its prohibitive costs often account

retail horror stories  as found in the retail mandates of Wal-Mart and the US Department of Defense (DoD), for example. A tag can be attached to a product that can be tracked at each stage of production. The conveyor system can then identify the item and receive routing information to be sent to the correct loading dock without human intervention. Semi-Passive Tags The semi-passive tag has many of the characteristics of a passive tag (small, lightweight, limited memory), but it also has a battery backup to extend its answer Read More...
A.C. Moore Selects and Quickly Implements Epicor Retail CRM
In anticipation of the upcoming NRF 2013 event, Epicor has announced that specialty retailer A.C. Moore has selected and implemented Epicor Retail Customer

retail horror stories  and Quickly Implements Epicor Retail CRM In anticipation of the upcoming NRF 2013 event, Epicor has announced that specialty retailer A.C. Moore has selected and implemented Epicor Retail Customer Relationship Management (CRM) to strengthen customer relations and support future loyalty and reward initiatives. With 141 stores along the US East Coast, A.C. Moore Arts & Crafts , Inc., in addition to offering traditional craft products, is well-known for its selection of scrapbooking, jewelry, floral, yarn, Read More...
JDA Portfolio: For the Retail Industry -- Part Five: Analysis of Market Impact
Given the competition for retail customers and wholesale orders is intense, retailers, including software vendors, must be able to meet consumer demand quickly,

retail horror stories  Portfolio: For the Retail Industry -- Part Five: Analysis of Market Impact P.J. Jakovljevic - December 31, 2004 Market Impact JDA Software Group Inc . (NASDAQ: JDAS), a prominent global provider of integrated software and professional services for the retail demand chain and over 4,600 customers, plans to build upon the collective JDA Portfolio to enable its customers to achieve a new level of operational excellence. The vendor plans to establish this capability as a defining and differentiating Read More...
Adapting to the New Retail Market
The current market is asking retailers some difficult questions@ones their existing processes and tools can’t answer. It takes a mix of science, retail

retail horror stories  to the New Retail Market The current market is asking retailers some difficult questions—ones their existing processes and tools can’t answer. It takes a mix of science, retail intelligence, and merchandising art to ensure that every store in a supply chain carries the right inventory, while maintaining a high service level and market share. Learn how to better respond to the demands of consumers and rationalize your assortment at a local level. Read More...
How the iPad Is Changing Retail POS Systems
The face of retail point-of-sale (POS) systems has changed dramatically over the last couple years. iPad technologies, for example, have become integrated into

retail horror stories  the iPad Is Changing Retail POS Systems Many corner mom-and-pop retail stores may still use those clunky cash registers, but the face of retail point-of-sale (POS) systems has changed dramatically over the last couple years. Even before the advent of the iPad and other tablets, Apple Store employees have had mobile POS systems. Urban Outfitters provides a great example of a “mobile first” policy in retail—the retailer’s associates use mobile devices for sales, product search, inventory Read More...
SAP's Approach to the Retail Market
SAP and its ERP peers appear to understand that continuously improving the way enterprise information is presented and by marrying analytics, optimization, and

retail horror stories  s Approach to the Retail Market Introduction There are some interesting dynamics within the retail market segment. On one hand, the market is much less penetrated by enterprise applications than most other economic sectors, in part since retailers have largely been remiss in leaving mainframes and other legacy technologies behind. Also, the sector has shown some resilience even during the recent and possibly still ongoing economic malaise, in part as the consumers have been stretching their credit card Read More...
JDA Portfolio: For The Retail Industry Part Two: JDA Portfolio 2004.1 Components
The unveiled product set, JDA Portfolio 2004.1 should help retailers and their suppliers optimally plan and execute the selection, quantification, assortment

retail horror stories  Portfolio: For The Retail Industry Part Two: JDA Portfolio 2004.1 Components JDA Portfolio 2004.1 Components JDA Software Group Inc. (NASDAQ: JDAS), a prominent global provider of integrated software and professional services for the retail demand chain and over 4,600 customers, plans to build upon the collective JDA Portfolio to enable its customers to achieve a new level of operational excellence. The vendor plans to establish this capability as a defining and differentiating characteristic of its Read More...
Success Stories
NetSuite has thousands of customers worldwide ranging in industry, business size and software solutions. We encourage you to read these stories of tremendous

retail horror stories   Read More...
Epicor Retail CRM 7.0 Spruced Up
Epicor has introduced Epicor Retail CRM 7.0, which includes improved customer views, loyalty program functionality, sophisticated query tools, and support for

retail horror stories  Retail CRM 7.0 Spruced Up Epicor has introduced Epicor Retail CRM 7.0 , which includes improved customer views, loyalty program functionality, sophisticated query tools, and support for multidivisional retail enterprises. The loyalty program functionality—now automated—allows retailers to set rules for loyalty programs, and based on those rules Epicor Retail CRM 7.0 automatically upgrades, downgrades, terminates, or renews membership types. Also, the release proposes a new search tool that el Read More...
Retail Market Dynamics for Software Vendors Part Two: Progress
ERP vendors are making their way into the retail market by bundling, acquiring point solutions or partnering strategically to embed retail-specific functions

retail horror stories  Software Product Groupings for Retail Part One of this note described the distinct software requirements of retail enterprises, retail stores, and suppliers to the retail industry. Aspiring software vendors offer some or most of the following groupings of products: 1) As the modern retail enterprise is required to rapidly collect, organize, distribute, analyze, and optimize information throughout its organization, retail enterprise systems include corporate level merchandise management systems that Read More...

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