E-mail, Internet access, and collaborative tools (whether a phone system’s conferencing capabilities, or document-sharing applications) are “must-haves” for most businesses today.
But by now many managers know that you shouldn’t stop at just implementing these tools and then going ahead, footloose and fancy-free, with using them. As with any other asset, you need to protect not just the
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breached record. For US-based retail chain TJX, which let nearly 100 million credit card numbers get into the virtual sticky fingers of hackers, the damage has been dear indeed. (This may happen more often than you realize… bought jeans or a watch over the Internet lately? Lingerie? Books? How about a CD or DVD? In addition to the company cited above, the same or a similar issue has plagued Guess, Victoria’s Secret, Barnes & Noble, Tower Records, Eli Lilly, and even—gasp!—Microsoft, to name but a