The retail experience is no longer limited to the showroom due to mobile and Web sales, social media, and complex pricing, among other considerations. Read TEC principal analyst P.J. Jakovljevic’s article and see how Microsoft’s recently released end-to-end retail solution, Microsoft Dynamics AX 2012 for Retail, with new point of sale and multi-channel management capabilities can help retailers run their entire business.
Microsoft’s Retail Play? This article is not about the currently available 15 retail locations for Microsoft Stores in the United States (US), but rather about what Microsoft Corp . has already been offering (or is soon to offer) to retailers as software, and, to a lesser degree, hardware (e.g., Microsoft Surface tablets) solutions. To be fair, Microsoft uses most of the solutions that will be discussed here in its aforementioned stores. At the recently held Fall Analyst Event (FAE) 2011 by