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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 online inquiry on customer code


Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

online inquiry on customer code  not even an intelligent online software agent), to recognize that here lies an opportunity to cross-sell a home insurance policy to the client as well. Having a complete customer profile enables users to quickly identify key attributes about a customer, such as whether the customer has multiple accounts with the bank, and therefore is a customer the bank would not want to lose. Naturally, customers are highly sensitive to how they are treated; they notice such things as whether their service institutions

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Quote-to-Order RFI/RFP Template

Online Catalog, PIM Capabilities, Q2O/CPQ Workflow Management, Personalization and Localization, Rule Engines and Knowledge Base (Repository),Document Management (for Proposals and Contracts), Pricing, Customer Information, Reporting and Analysis, Integration and Interfacing Requirements, Engineering Capabilities, Channel Support and PRM, Aftermarket Services, and more. 

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TEC’s I&CM Evaluation Center (Slowly but Surely) Gaining Traction - Part II


Part I of this blog series expanded on some of TEC’s earlier articles about companies’ need for better commission and incentives calculations and best sales performance management (SPM) practices. It also introduced the latest entry in TEC’s I@CM (Incentive @ Compensation Management) Evaluation Center, Varicent Software’s flagship product, Varicent SPM [evaluate this product]. Varicent

online inquiry on customer code  and Oracle Hyperion Essbase online analytic processing (OLAP) platforms. Finally, the output destination layer presents several options from Microsoft Excel documents and hypertext markup language (HTML) Web pages, via mobile devices, to business intelligence (BI)/online analytical processing (OLAP) cubes, G/L and Payroll systems. Out of the above layers, the Varicent Application Layer encompasses the data storage layer, Varicent SPM’s calculation engine ( written mostly in the Microsoft .NET Framework Read More

It’s About Process (or The Ability to Be Responsive)


Because business processes are often communicated in an ad hoc and unregulated manner, it can be difficult to standardize processes across organizations, particularly larger ones. TEC analyst PJ Jakovljevic takes you on a guided tour through workflow automation—or business process management (BPM)—and shows how these solutions can help ensure standardized adoption of processes, with highlights on several key BPM vendors.

online inquiry on customer code  to design and preview online forms; An instant system feedback regarding the field size, informing users how many characters they still have left or by how many characters they have exceeded the maximum field size, and all of this happens dynamically while they are still typing; When looking at the list of cases, dragging a mouse over a case will bring additional fields in a hover (a so called mouseover ), so that a user can find out more about each case while browsing a list, without having to open each Read More

Why don’t the Potential Benefits of Spend Analysis Come Easily?




online inquiry on customer code  data analytics such as  online analytical processing (OLAP)  analysis and other “slice-and-dice” and “drill-down (and/or up)” tools where users typically evaluate large volumes of historic data. As a result, traditional BI solutions have been associated with OLAP cubes,  data warehouses (DWs) ,  data marts (DMs) , and other centralized and aggregated data stores. Needless to say, these massive data stores are pre-defined and have rigid (static)  database schemas , without much room for new Read More

Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions


Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to customers, and decreases costs. Knowledge bases play a key role in helping enterprises achieve greater return on investment because they link web- and speech-based self-services together. In particular the emergence of VoiceXML has truly shifted speech and IVR platform hosting options.

online inquiry on customer code  forecasts, DecisionNotes and regular Online Decision Forums on relevant topics. We offer Decision Services on almost 30 selected topics in Telecommunications; Wireless/Mobile Communications; Consumers, Media & Entertainment; and Information Technology Hardware, Software & Services. Decision Instruments Yankee Group offers a full portfolio of technology and market forecasts, trackers, surveys, and total cost of ownership (TCO), return on investment (ROI), selection and migration tools. Decision Read More

Is Your Store Customer-centric?


Most retailers might say that they are customer-centric, but what does that really mean? After all, there is a huge difference between simply serving a customer and centering on a customer's specific needs and satisfaction.

online inquiry on customer code  Best Buy,Wal-Mart,customer-centric,customer segmentation,staff alignment,demographics,conversion rates,customer service,CRM,customer relationship management,customer satisfaction Read More

Using IBM Customer Analytics Solutions to Improve Acquisition Efforts


IBM Customer Analytics solutions provide powerful but easy to use business analytics capabilities, such as predictive analytics, reporting, planning, budgeting, and forecasting for both beginning and advanced users. These solutions can help you improve marketing campaigns and build profitable, long-term customer relationships.

online inquiry on customer code  IBM Customer Analytics, business analytics, predictive analytics, reporting, planning, budgeting, forecasting, customer data, customer trends Read More

Flexible Customer Data Integration Solution Adapts to Your Business Needs


Siperian's master data management and customer data integration (CDI) solutions allow organizations to consolidate, manage, and customize customer-related data. The type of CDI hub implemented depends on the CDI environment's maturity, requirements, and alignment with an organization's internal processes.

online inquiry on customer code  business intelligence,BI,data integration,customer relationship management,CRM,enterprise resource planning,ERP,customer data integration,CDI,master data management,MDM,customer data hubs,service-oriented architecture,SOA,Siperian Read More

Protecting Sensitive Data on Shared Networks: How to Provide Persistent Encryption of Confidential Folders on Corporate Networks


Companies want to manage security risks and encryption to protect data and to comply with industry guidelines. The desire to separate network management from document ownership can create additional security concerns, as IT services are outsourced. To address these issues, you need to ensure your security solution provides visible and on-going encryption of sensitive data files shared on your networks. Learn more.

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Best-in-class Marketers Drive Enhanced Customer Loyalty


The path to a complete view of the customer lies not in eliminating data sources but in integrating them and providing access that is easy to navigate and always available. This report explores how top-performing companies are capturing, integrating, managing, measuring, and acting on valuable customer data throughout the entire customer lifecycle, to maximize customer loyalty and achieve best-in-class bottom-line results.

online inquiry on customer code  best-in-class customer relationship management,cross-channel customer loyalty,best-in-class cusotmer experience management,retail crm best practices,best-in-class customer loyalty,360-degree view of the customer,360 degree view of the customer,crm best practices,360 degree view,customer management relationship,retail best practices,business relationship management best practices,customer retention best practices,customer management crm,crm customer management Read More

Recession? Steal Market Share by Increasing Customer Service!


During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

online inquiry on customer code  New Customer Service | Online Customer Service | Outstanding Customer Service | Quality Customer Service | Superior Customer Service | Technical Customer Service | Telephone Customer Service | Virtual Customer Service | ROI Customer Services | ROI Customer Service Account | ROI Customer Service Articles | ROI Customer Service Business | ROI Customer Service Call Center | ROI Customer Service Center | ROI Customer Service Communication | ROI Customer Service Companies | ROI Customer Service Complaints | Read More

Your 360-degree View of the Customer: Keep the Customer in View


Vendors of customer relationship management solutions, and the companies that use those solutions, praise the advantages of having a 360-degree view of the customer. The approach is meant to provide a company with a full picture of its customers in order to enhance the customer experience, provide better customer service and support, and improve the company’s sales and marketing initiatives to

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User-Focused Design Principles Shape the Customer Experience


Welcome to the customer experience. We all have them. Some are good, others bad. A variety of factors - the user interface (UI), customer support, marketing messages, etc. - shape these experiences. All of these things collectively create our view of a product, service or provider.

online inquiry on customer code  like Amazon.com and America Online have also experienced tremendous success building their business around the user. In their efforts to become the world's most customer-centric company, Amazon.com CEO Jeff Bezos preaches the user-focused ethic from atop his growing pile of books, CDs, and gadgets. In many ways, we're a one-trick pony, Bezos told Business Week. It's just a good trick. One of the first companies to capitalize on usability was America Online. AOL is a great example of building a Read More

Customer Chemistry


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