Back in 1999, when Nortel was on a buying spree and reeling in record profits, it plunked down US$2.1 billion dollars for Clarify Inc., a leader in the CRM space that was bringing in $250 million in revenues annually. Now, in July of 2001, with Nortel expecting losses in the order of US$19.2 billion, Clarify may be jettisoned at a significant loss.
inquiries on dollar sales
to accept multi-channel customer inquiries (such as Web, phone, and fax), and tailored initially to several verticals, namely, banking, insurance, high-tech, and communications. SAP was also hoping to create what they called virtual communities of vendors to provide the customer who had purchased from several collaborating vendors, one interface point. Yet, according to John Geralds writing in an article for VNUNet.com recently, a reseller agreement with SAP, in which SAP was to resell Clarify call cen