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Challenges of the Future: The Rebirth of Small Independent Retail in America
By any measure, retailers are overwhelming small businesses. More than 95 percent of all retailers have only one store. Almost 90 percent have sales less than

customer relationship management comparisons for retail trade  more effective marketing. New customer relationship management systems can be leveraged by small independents, providing the same kind of benefits that accrue to larger entities. These systems are less costly and easier to implement and use, creating new opportunities for small business use. A number of the experts we spoke with cited the benefits of investing in Customer Relationship Management (CRM) technology solutions for many small independents. One said, What really good CRM allows a small store Read More
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » customer relationship management comparisons for retail trade


Processing Complex Events (During These, oh well, Complex Times) - Part II
Part I of this blog series introduced the concept of complex event processing (CEP) and possible needs for CEP software applications. One such broad CEP

customer relationship management comparisons for retail trade  and ports management. The customer is Royal Dirkzwager , which since its founding in 1872 has developed into the maritime information and service provider for Northwest Europe, with a strong focus on the Port of Rotterdam. Dirkzwager deals with vast information on vessels’ characteristics, ship’s position reports, and ever-varying estimated times of arrival (ETAs) and actual times of arrival (ATAs). From about 200 position reports per second 10 years ago or so, today the company has to deal with Read More
The Challenges that Remain for One Aspiring Global Sourcing Vendor
In the long term, Eqos’s current stature and means may not be enough to maintain its competitive position against current and potential competitors, especially

customer relationship management comparisons for retail trade  soft-goods retailers, its happy customer references, and the comprehensiveness of its solution, complete with business process management (BPM) and business intelligence (BI) enablement. However, even if not as well-versed and successful as Eqos is in these areas, some of the larger market players will likely be able to creep into a number of enterprises and reduce the share of the Eqos's account dollars. While generalist sourcing vendors like Ariba and Perfect Commerce might not have the retail Read More
Zooming into the Clothing Retailer Conundrum
If retailers in the vertical market of fashion apparel do not constantly refresh their presentation and assortment for consumers, they run the risk of being

customer relationship management comparisons for retail trade  of out-of-stock items); increased customer satisfaction due to improved on-time delivery, shorter lead times, and more accurate information regarding order status; and better responsiveness to market needs (changes in the market) due to greater knowledge of the market and shorter time requirements for informing trading partners. Still, the complexity and specialization of the global sourcing space makes it hard for any aspiring vendor to handle all the requirements of automating global e-business, and Read More
The (Underappreciated) Value of B2B Pricing Software
Conventional wisdom would suggest that pricing, as a key component of a business’s financial performance, is a critically important discipline within any

customer relationship management comparisons for retail trade  software categories, such as customer relationship management (CRM), sales force automation (SFA), marketing automation, spend management/supplier relationship management (SRM), human capital management (HCM), enterprise resource planning (ERP), and demand planning (DP). In light of the proven value it provides, it’s even more ironic that, according to Gartner ’s estimate, pricing software is potentially a multibillion dollar market, but has market penetration of just a few percent of its potential Read More
Mobile Workforce Management Strategies: The Future of Strategic Mobile Workforce & Expense Management
The by-product of a changing economy, increasingly mobile and remote workforces are fueled by the proliferation of high-speed networks. This white paper

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Case Study: More Efficient Hospital Management Systems with Content Management Tools
Hospital de la Santa Creu i Sant Pau I is the oldest hospital in Spain, with over 34,000 admissions each year and 150,000 emergencies. In 1999, the hospital

customer relationship management comparisons for retail trade   Read More
IFS Applications (version 8.0) for ERP for the Oil and Gas Industry (Upstream) Certification Report
IFS Applications (v. 8.0) is TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for oil and gas industry (upstream) in the ERP

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Oracle E-Business Suite (12.1) for ERP for Discrete Manufacturing Certification Report
Oracle's ERP system for discrete manufacturing, E-Business Suite (12.1), is now TEC Certified. The certification seal is a valuable indicator for organizations

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The Age of Compliance: Preparing for a Riskier and More Regulated World
The three themes of governance, risk, and compliance (GRC) have been central to the management agenda for a decade. But whereas years ago it was the “C” in GRC

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iVend Retail
iVend Retail is an end-to-end retail management solution for mid-market retail store chain companies. The solution covers all aspects of retail business

customer relationship management comparisons for retail trade  assigning of points on customer purchases. With the added ability to define ageing criteria for loyalty points, customers can redeem loyalty points across the entire network of stores. Information availability and hence decision-making can be improved with numerous reports and enquiries in different categories of business operations-including sales, collections, inventory, and fulfillment-which can be exported to Excel and Word. iVend Retail is architected in a way that does not require stores to always Read More
Charting a Better Course for Your Business: Eight Rules for Investing in a New Accounting System
A good financial and accounting system should propel your business forward. It should give you the specific insights you need to spot the storms ahead, help you

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SimplyDigi LMS for Learning Management Systems Product Certification Report
SimplyDigi LMS is now TEC Certified for online evaluation of learning management systems solutions in the Human Capital Management (HCM) Evaluation Center. The

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Case Study: SAP and Sales Management
To achieve global transparency of all customer relationships, SAP AG upgraded to the latest release of the SAP customer relationship management (CRM

customer relationship management comparisons for retail trade  release of the SAP customer relationship management (CRM) application. This upgrade is part of its CRM Clear Vision Program. Learn how the upgrade to a single global solution helped SAP AG achieve effective collaboration, better visibility, improved productivity, and stronger customer relationships. Read More
iVend Retail: Retail Management Solution


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