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Case Study: VAI Improves Customer Service with Business Portal
Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail

customer relationship management case study for wholesale  processes. Plus VAI offers customer relationship management (CRM) software and customized e-business solutions. To support its software, VAI provides consulting, education, and implementation services, as well as expertise in system integration. Thanks to its portfolio of products and services, VAI has a number of high-profile customers, including Konica-Minolta, Turtle Wax and Dunkin' Donuts. In order to serve its customers, VAI relies on its internal IT systems to provide a competitive advantage. In Read More
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » customer relationship management case study for wholesale


The Executive Guide to Contract and Chargeback Management
Life sciences companies are struggling to manage large group purchase organization (GPO) contracts, process chargeback submissions, and ensure that pricing

customer relationship management case study for wholesale  Pivotal CRM and Saratoga customer relationship management (CRM) , CDC MarketFirst (marketing automation and lead management), Respond (customer complaint and feedback management), c360 CRM add-on products, industry solutions and development tools for the Microsoft Dynamics CRM platform, Platinum HRM (human resources), and business analytics solutions. These industry-specific solutions are used by customers worldwide within the manufacturing, industries. The company completes its offerings with a full Read More
SaaS Buyer's Guide for Wholesale and Distribution
SaaS, despite its phenomenal popularity, is certainly not one-size-fits-all. You need to consider decision criteria such as fit, return on investment, and risk.

customer relationship management case study for wholesale  management, inventory control, and customer relationship management (CRM) functions. During volatile economic circumstances, however, organizations within the W&D industry are also seeking ways to lower their technological overhead. Recently, this shift has taken the form of moving away from traditional delivery methods (i.e., on-premise systems) toward software-as-a-service (SaaS) or on-demand applications. Indeed, according to Forrester research from 2009 , SaaS adoption rates have increased 21 percent Read More
Mobility in Wholesale and Distribution: A Way to Be Lean
Continuing with some of my observations on the TEC blog regarding the adoption of mobile technologies among different industries, one developing niche in

customer relationship management case study for wholesale  right after e-commerce and customer relationship management (CRM) systems when it comes to distributors' technology acquisition plans for the next 12 months. This is a good example of how mobile technologies are having an increasing impact over organizations’ plans for technology improvement. But the picture might still not be complete, as it can be expanded to include the use of mobility in other key areas of the operation for the wholesale and distribution industry. Mobile applications can touch many Read More
Improving Customer Relationships: An Integrated Approach
It’s a simple idea: get a better understanding of your customers’ wants and needs, deliver on their expectations, and your revenue will increase. But more than

customer relationship management case study for wholesale  in all aspects of customer relationship management. Learn more: Source : SAP Resources Related to Improving Customer Relationships : Customer Relationship Management (CRM) (Wikipedia) Improving Customer Relationships: An Integrated Approach Customer Relationships is also known as : Customer Relationships , Get Info on Customer Relationships , Improving Customer Relationships , Manage Customer Accounts , Customer Relationship MGT , Customer Relationship Management , Maintaining Customer Relationships , Read More
The Service Equation: 4 Keys for IT to Create Value for the Business
IT organizations struggle with the challenges of shrinking budgets, ever-changing technology, compliance pressures, and more. For greater efficiency, many IT

customer relationship management case study for wholesale   Read More
IFS Applications (version 7.5) for ERP for the Mining Industry Certification Report
IFS Applications (version 7.5) is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for the mining industry in the ERP

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IFS Applications (version 8.0) for ERP for the Mining Industry Certification Report
IFS Applications (v. 8.0) is TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for the mining industry in the ERP Evaluation

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Customer Relationship Management (CRM)
When talking about relationship management in the context of software solutions, most people think of customer relationship management (CRM). However

customer relationship management case study for wholesale  most people think of customer relationship management (CRM). However, relationships also exist between companies and their vendors, companies and their customers, vendors and their suppliers, employees, different departments of the same company, and so on. The Relationship Management Evaluation Center concentrates on CRM and supplier relationship management (SRM), as software and information and communication technology (ICT) play a major role in facilitating effective relationship management among all Read More
Tenrox Project Workforce Management for PPM for PSA Certification Report
Tenrox Project Workforce Management is TEC Certified for online evaluation of project portfolio management for professional services automation (PPM for PSA

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Sage 100 Standard ERP (v. 4.5) for ERP for Services Certification Report
Sage 100 Standard ERP (formerly Sage ERP MAS 90), v. 4.5, is TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for services in

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Goal-oriented Autonomic Business Process Management
Business process management (BPM) is an approach to administering business processes that involves people, organizations, and technologies—and can be carried

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New Realities of Retail Workforce Management: Myths versus Facts
With an economic recovery underway, retailers are leveraging workforce management (WFM) tools to help them address their most pressing needs—cost reduction

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Oracle E-Business Suite (12.1) for ERP for Non-manufacturing Services Certification Report
Oracle E-Business Suite (12.1) is now TEC Certified for online comparison of enterprise resource planning (ERP) for services solutions in TEC's Evaluation

customer relationship management case study for wholesale  remote corporate subdivisions or customer sites), including integration with mapping and other third-party applications. Oracle Business Intelligent Publisher is a tool that provides easy creation and modification of documents generated by the BI application. Despite all the software's features and advantages, Oracle E-Business Suite's level of functionality can be superfluous for some small businesses—sometimes exceeding their requirements. However, it must be noted that Oracle Corporation exerts Read More
Oracle E-Business Suite (12.1) for ERP for Discrete Manufacturing Certification Report
Oracle's ERP system for discrete manufacturing, E-Business Suite (12.1), is now TEC Certified. The certification seal is a valuable indicator for organizations

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