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Software Functionality Revealed in Detail
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 crm analysis for retail trade


On-demand Retail Trade Partner Integration Provider Asserts its Expertise
SPS Commerce delivers on-demand Software-as-a-Service (SaaS) SCM solutions to address inefficiencies in the retail supply chain network. Find out why SPS

crm analysis for retail trade  and customer relationship management (CRM), we believe there is a similar market opportunity for a SaaS provider to capture a significant customer base and revenue stream in EDI and related electronic exchange applications. TEC : What is your competitive landscape, and why do you win/lose to these competitors? JF : We can break down our competitive landscape into the following categories: Software Provider Competition . For the most part, SPS does not face head-to-head competition with software

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

International Trade Logistics (ITL) RFI/RFP Template

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Three Es of CRM


With product lifecycles accelerating and pricing pressures increasing, organizations must focus on delivering unique customer experiences to differentiate themselves from the competition. Customer relationship management and enterprise resource planning technologies play a critical enabling role.

crm analysis for retail trade  II of the evolving CRM strategy, they will need to deliver on what Technology Solutions Company (TSC) has defined as the three E's of CRM: experience , execution and equity . More and more, companies are developing new business models or retooling existing models to focus on creating competitive advantage by delivering unique customer experiences. Technology advances have generated opportunities to streamline and integrate front-to-back office business processes and drive real-time analysis of customer Read More

SAP as a Retail Market Force: More Fact Than Fiction


Can SAP, a market and technology leader in business management software, translate its success in the manufacturing industry to retail? TEC principal analyst P.J. Jakovljevic reviews the complexities of this master vertical and the steps SAP has taken to address them. The ensuing candid discussion with the SAP Retail Industry team sheds some light on SAP’s strategy with regard to the retail industry.

crm analysis for retail trade  maintenance, customer relationship management (CRM)/clienteling (customer loyalty), and services for store and multichannel processes. In 2009, SAP acquired the majority shareholding of SAF Simulation, Analysis and Forecasting AG , one of the leading global forecasting and automated replenishment solution providers for the retail and wholesale industries. SAF AG was founded in 1996 and is located in Switzerland, with subsidiaries in the US and Slovakia. Core components of the SAF solution have been Read More

Epicor Retail: Behind the Counter


The retailing paradigm is shifting from connecting, beyond engaging, to inspiring customers. Epicor Retail software solutions are responding to this market trend through mobility, enhancing customer engagement, and multichannel retailing. TEC principal analyst P.J. Jakovljevic sits down with Epicor’s director of product marketing, retail software, to discuss how Epicor Retail sets itself apart from the competition.

crm analysis for retail trade  from the Epicor Retail CRM database, directly into the hands of sales associates throughout the store. Understanding an individual’s specific style, sizes, and preferences enables associates to cross-sell, up-sell, and foster a richer, more personal engagement that inspires loyal customers to return. Clienteling offers an intuitive, associate friendly interface that provides data in a series of tabs for contact information, customer profile, transaction history, wardrobe information, etc. A view into Read More

Retail Systems: A Primer


The core components of a retail information system are inventory management, inventory optimization, revenue management, sales management, and reports and inquiries. Non-core components can include financial, supply chain management, enterprise resource planning, customer relationship management, and warehouse management systems.

crm analysis for retail trade  relationship management (CRM) . CRM modules have the capacity to manage customer interactions, marketing campaigns, sales force automation, help desk support, and other important CRM functions. For more information on CRM, see Comparing On-demand Customer Relationship Management Service Alternatives. Warehouse management system (WMS) . A WMS manages the movement and storage of products throughout the warehouse. It should include capabilities such as yard management, inventory management, order picking, Read More

Sunrise Technologies' Apparel & Footwear Template for Microsoft Dynamics AX: ERP for Fashion Certification Report 2011


Sunrise Technologies' Apparel & Footwear Template for Microsoft Dynamics AX is now TEC Certified for online evaluation of enterprise resource planning (ERP) for fashion packages in TEC's ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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The Forrester Wave: CRM Suites for Large Organizations, Q2 2010


In Q2 2010, Forrester evaluated 18 customer relationship management (CRM) solutions—CDC Software, Chordiant Software, FrontRange Solutions, Maximizer Software, Microsoft, NetSuite, Oracle, Pegasystems, RightNow Technologies, SageCRM, Sage SalesLogix, salesforce.com, SAP CRM, SugarCRM, and Sword Ciboodle—against 516 criteria reflecting the requirements of large organizations. Learn what they discovered.

crm analysis for retail trade  Forrester Wave: CRM Suites for Large Organizations, Q2 2010 In Q2 2010, Forrester evaluated 18 customer relationship management (CRM) solutions—CDC Software, Chordiant Software, FrontRange Solutions, Maximizer Software, Microsoft, NetSuite, Oracle, Pegasystems, RightNow Technologies, SageCRM, Sage SalesLogix, salesforce.com, SAP CRM, SugarCRM, and Sword Ciboodle—against 516 criteria reflecting the requirements of large organizations. Learn what they discovered. Read More

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The enterprise resource planning (ERP) for services knowledge base is appropriate for organizations in service-oriented industries. It consists of enterprise-wide integrated information systems that manage the operations, services, and resources of non-manufacturing organizations.

crm analysis for retail trade  project for Microsoft Dynamics AX: ERP for Services (Non-manufacturing) Competitor Analysis Report The enterprise resource planning (ERP) for services knowledge base is appropriate for organizations in service-oriented industries. It consists of enterprise-wide integrated information systems that manage the operations, services, and resources of non-manufacturing organizations. Read More

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crm analysis for retail trade  Buyer's Guide: Innovations in CRM Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software space, focusing on cloud, mobile, and social options, and includes a section on the range of customer-centric and process-oriented add-ons and applications available. The guide also includes valuable CRM resources, case studies, and a directory of CRM vendors. Read More

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