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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 best retail customer service companies


New Possibilities In Retail Technologies for Small to Mid-Size Retailers: Leveraging Total Retail Solutions Based on Collective Retail Intelligence
Most retailers can no longer compete on price alone; however, integrated retail solutions built on Microsoft SQL, and OPOS and ART Data Model standards offer a

best retail customer service companies  their products are the best fit for our retail concept and their support services are excellent. Retail Anywhere began implementing the chain's solution in June, 2001, and to date has integrated 178 locations using the IBM SurePOS 300. The easy-to-use, unifying system helped to build strong relationships between individual franchises and the corporate office, which has access to all the stores' sales figures and productivity, and is able to calculate royalties due. At the same time, corporate is able to

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

ERP for Distribution Industries

Enterprise resource planning (ERP)—distribution software is designed for companies in the distribution and logistics industries. Traditional distribution businesses focus on moving goods through a supply chain, and the distribution software market has developed products to meet these needs. The software solutions developed for ERP for distribution includes functionality for supply chain management (SCM), distribution process management (DPM), and retail and commerce.  

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Documents related to » best retail customer service companies

Case Study: VAI Improves Customer Service with Business Portal


Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail industries. To facilitate everyday business processes, VAI began to consider a business portal. As a software provider, VAI was intimately familiar with a number of portal products, and decided that IBM Workplace Services Express was best suited for the company.

best retail customer service companies  possible. In order to best serve its customers, VAI participates in the IBM PartnerWorld® Industry Networks, which offer a rich set of incremental industry-tailored resources to all PartnerWorld members who want to build their vertical market capabilities and attract potential customers in the markets they serve worldwide. VAI is a member of the fabrication and assembly industry and is optimized, which means it has developed further specialization by optimizing its applications with IBM on demand Read More

Moxie Software-Promoting Social and Multichannel Customer Service


Moxie Software hopes to instill, well, the “moxie to be social” mantra in its customers. Its software suite ensures that the proverbial “voice of the customer” can be heard—it gives organizations the ability to respond quickly and effectively to build customer loyalty and satisfaction by connecting customers with the right people in organizations at the right time. As part of the push to focus on

best retail customer service companies  and the company provides best-in-class technology in across each channel (i.e., WSS, E-mail, Chat, Co-Browse, Click to Call, Social Media Response, and the underlying Knowledgebase).  What makes Moxie unique is the two primary things below: Moxie has a rapid integration platform called Spaces Connect , which enables integration into existing systems easily, including customer relationship management (CRM) solutions such as helpdesk, order fulfillment system (OFS), and enterprise resource planning (ERP). Read More

Get Closer to Your Best Customers: A Shift in Customer Strategies in a Time of Crisis


An unsettled economy needs a different approach to managing revenues. Companies must identify their most profitable customers and the most effective marketing and sales vehicle for reaching them—with a shrinking budget. And shifts in customer spending demand a fresh look at the value proposition of your current products and services. Find out how you can stay close to your customers as their needs change.

best retail customer service companies  results. Consider the following best practices: Provide a repeatable and straightforward process to measure the effectiveness of sales and marketing programs. Make sure you have visibility throughout the entire life cycle of these programs so performance gaps are identified early for corrective action. Ensure faster decision making through configurable business intelligence dashboards and flexible reporting that can quickly flag issues and that enable you to drill into the details when necessary. Address Read More

How 5 Companies Increased Revenue and Profitability with Leadership and Customer Relationship Management Software


Small to medium businesses (SMB) want to stay competitive, increase revenue, and remain profitable at the same time. This can be a challenge. Whether companies find this challenging because of a slow economy, market saturation, or other reasons, many companies are re-evaluating business strategies and internal processes to overcome these obstacles. For many successful companies, creating a customer-focused business strategy was the first step. Learn how leadership and customer relationship management software can help breed corporate success.

best retail customer service companies  (CRM) solutions, providing the best value for small and medium-sized businesses. As a pioneer in the CRM industry for more than 20 years, Maximizer offers sales, marketing, and customer service staff and managers access to customer information through mobile devices, online, or the desktop. Source : Maximiser Software Resources Related to Total Customer Relationship Management (CRM) : Customer Relationship Management (CRM) (Wikipedia) How 5 Companies Increased Revenue and Profitability with Leadership an Read More

IT Service Management-A Road Map for Success


Although information technology service management (ITSM) is not a new discipline, many organizations have yet to adopt it as a part of their IT service improvement strategy. To be successful, businesses must start by building a custom road map. Read about how focusing on long-term, strategic objectives—including a realized return on investment (ROI)—can greatly improve your IT service delivery and support.

best retail customer service companies   Read More

TechRadar: Customer Analytics Methods, Q1 2014


Customer insights professionals are faced with tough decisions about which combination of methods will have the biggest impact on marketing and customer experience goals. And new techniques continue to emerge as the complexity of customer data increases. Forrester has identified 15 key customer analytics methods that customer insights professionals must master.

best retail customer service companies  customer, customer analytics, marketing, customer data, business analytics, customer relationship, customer experience, Forrester, customer insights Read More

We Are All IT Users Now: Managed Service Providers, Software as a Service, and the Management of Remote Devices


The network of devices used for information, security, and daily transactions is now ubiquitous, and everyone now relies on it even if they don’t acknowledge it. But network failure can cause widespread disruption, unhappy customers, unproductive employees, and lost business. Ensuring network availability, security, and efficiency is a job for experts who need powerful tools to carry out these tasks. Learn more.

best retail customer service companies   Read More

Service: Reduce Cost While Maintaining Customer Satisfaction


Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers happy is the primary objective of customer service organizations. Customer relationship management (CRM) applications help you streamline customer service processes and reduce cost, enabling you to keep your customers happy and grow your business. Find out how.

best retail customer service companies  forecasting software,crm service,crm marketing,sales crm,customer strategy,customer surveys,sales management software,customer service survey,crm services,crm systems,customer segmentation,best crm,customer relationship software,crm implementation,customer service satisfaction Read More

JDA Enables Retail In-Store Picking


While omnichannel retail has created multiple sales opportunities for retailers, it has created havoc in their stores and upstream supply chains. Challenged with enormous e-commerce purchasing volumes, retailers are looking at how they can effectively manage the picking of e-commerce orders to truly provide the ‘buy anywhere, fulfill anywhere, and return anywhere’ experience. Find out how one software vendor is helping retailers address this challenge.

best retail customer service companies  Enables Retail In-Store Picking While omnichannel retail has created multiple sales opportunities for retailers, it has created havoc in their stores and upstream supply chains. Challenged with enormous e-commerce purchasing volumes, retailers are looking at how they can effectively manage the picking of e-commerce orders to truly provide the ‘buy anywhere, fulfill anywhere, and return anywhere’ experience. Find out how one software vendor is helping retailers address this challenge. Read More

Achieving customer loyalty with customer analytics


In this white paper, learn how organizations like yours are using customer analytics to build and sustain customer loyalty. Customer analytics helps answer key questions about who your customers are, what they want and will do next, and which actions and strategies are most likely to generate loyalty. It’s a powerful and innovative technology, but still operates on the traditional business axiom that customer loyalty begins with customer satisfaction.

best retail customer service companies  customer loyalty, loyalty, customer analytics, CRM, customer relationship management, predictive analytics, customer behavior, customer retention, IBM Read More

IBM Predictive Customer Intelligence


The IBM Predictive Customer Intelligence solution is designed to help your company create personalized, relevant experiences with a focus on driving new revenue. It enables you to deliver optimized and relevant actions at the point of impact to enhance customer experiences and grow revenue.

best retail customer service companies  customer intelligence, predictive intelligence, predictive analytics, IBM, decision management, real-time, customer, marketing, sales Read More

Service Differentiation: Your 3-Step Plan


Your service organization has a unique way to differentiate itself from your competition. This white paper discusses service differentiation: doing more with less, providing service more effectively, and focusing on your unique business processes to outperform your competition. Using this information, you can bring about change and continuous improvement, and differentiate your service from your competition. Read more and find out how.

best retail customer service companies  field service scheduling,field service optimization,dynamic scheduling and dispatching,services organizations,workforce scheduling,workforce sheduling optimization,service process optimization,ViryaNET,service differentiation,services company differentiation Read More

Market Landscape Report: Field Service Management


If you have a mobile, customer-facing workforce, you need field service management (FSM) software. An FSM solution provides essential functionality—from planning and scheduling to work order management, to customer engagement—that’s missing from most ERP and CRM systems. Get a comprehensive overview of the FSM space, and learn about key functionality, major vendors, and the latest market trends in this market landscape report.

best retail customer service companies  field service management,FSM,field service planning and scheduling,field service work order management,field service customer engagement,field services organization,FSM market landscape,FSM market space,FSM functionality,TEC FSM Market Landscape Report Read More