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5 Things You Need to Know to Empower Today’s Mobile Workforce
As the lines between work and personal life continue to blur, IT departments are under increasing pressure to support personal-liable mobile devices. But simply

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CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » associates alterations to customer profile


To ERP or Not to ERP (In Manufacturing, It Isn't Even a Question)
Despite the benefits that enterprise resource planning (ERP) brings to manufacturers, Aberdeen findings from 2010 suggest that 26% of manufacturers have yet to

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A Product Note: Attensity and the Voice of the Customer
Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC analyst Jorge

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Customer Advocacy Part I: Creating the Business Case for Customer-centric Companies With Fanatical Customer Advocates
The new focus for business leaders is customer advocacy, soon to become the most important strategic initiative for cutting-edge, forward-thinking companies. A

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How to Create Dashboards People Love to Use
Dashboards have become a standard business tool over the last decade. Dozens of dashboard-building solutions have sprung up to meet the demand. Yet in the

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PROACTIS Source-to-contract and Purchase-to-pay Solutions Ruling the UK Public Sector
PROACTIS now helps more than 120 public sector organizations managing £15 billion of public sector spend in the UK and over 100,000 suppliers to streamline

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How to Use Talent Supply Chain Management to Overcome Challenges in the Professional Services Market
Professional service providers are starting to apply supply chain management concepts to their strategies for hiring and retaining talent. Adapting to market

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Autodesk to Bring Microsoft Business Solutions Closer to PLM
While the recent joining of complementary forces by Microsoft Business Solutions and Autodesk will make many heads turn, a lot more detail and clarifications

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Best Practices in Food Traceability: Be Able to Respond to Audits in Just Minutes
Today’s ever-increasing frequency and cost of food and beverage recalls harm not only the companies directly affected, but all processors in the industry. See

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How to Improve Business Results through Secure Single Sign-on to SAP
On top of the many challenges faced by IT managers today comes yet another challenge: ensuring efficient and secure user access to SAP. Because of the

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The Prescription to Buying an EMR Solution to Improve Patient Care and Staff Productivity
Purchasing an electronic medical record (EMR) system is a daunting task, as there are many software vendors who cater to this niche industry. That’s why it’s

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From Right Brain to Retail: Cutting Time-to-market with PLM
Apparel companies have to cut their lead times in half if they want to stay competitive—a difficult task without the right product lifecycle management (PLM

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From Local to Hosted: The Story of One Company’s Migration to On-demand ERP
Here’s the inside story on how an international manufacturer using a traditional, local enterprise resource planning (ERP) solution shifted gears to end up with

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End-to-End Monitoring Is Critical to Meeting End User Expectations Today and Tomorrow
To function as a business partner, IT must deliver service at predictable levels—and also contribute to enterprise strategy, by planning for services that

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Best-in-class Marketers Drive Enhanced Customer Loyalty
The path to a complete view of the customer lies not in eliminating data sources but in integrating them and providing access that is easy to navigate and

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