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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 agreement levels by sub class


The N-able MSP Maturity Model
A business' success delivering managed services depends on its ability to improve the delivery of effective and efficient services to its customer base. Learn

agreement levels by sub class  of a service level agreement (SLA) to the customer. Setting and achieving quality goals, both internally and externally (within the SLA). Understanding customer availability and capacity requirements. Truly understanding the cost of service delivery and abstracting those costs away from the user into a relatively flat contract-based service charge that is developed based on the customers service usage needs. Monitoring and reporting service availability.   Problems with the Service Model The problems

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Sales Force Automation (SFA)

Sales Force Automation (SFA) systems help sales and marketing teams with functions related to taking orders, generating proposals or quotes, managing territories, managing partners, and maintaining contact data. Systems often include various levels of analytic and reporting capabilities. 

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Dassault Systèmes-Expanding Product Development and the 3D Experience


The Dassault Systèmes vision is to enable everyone—from product designers, engineers, and suppliers to end users and their respective communities—to create, share, and experience the three-dimensional virtual world, thereby maximizing the value of their intellectual property and digital assets. In this article, TEC principal analyst P.J. Jakovljevic reports on the 3D design tools he recently saw demoed, how they enable collaboration, and their application to manufacturing and other sectors.

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SAP as a Retail Market Force: More Fact Than Fiction


Can SAP, a market and technology leader in business management software, translate its success in the manufacturing industry to retail? TEC principal analyst P.J. Jakovljevic reviews the complexities of this master vertical and the steps SAP has taken to address them. The ensuing candid discussion with the SAP Retail Industry team sheds some light on SAP’s strategy with regard to the retail industry.

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Enterprise Phone Systems Buyer’s Guide


Implementing or upgrading an enterprise phone system is a strategic investment for any large enterprise. To reach an informed decision, you should understand the following crucial aspects: phone systems buyer types, product requirements, cost considerations, and vendor relationship needs. This buyer’s guide from Focus Research explains those considerations, and helps prepare you to make the right choice for your company.

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IBM’s “Shark” Eaten by EMC’s “BASS”


EMC announced its latest high-end Symmetrix models, capable of scaling up to 19.2 terabytes of disk space. Perhaps they should name it the BASS (Big-Advanced Storage System, for the more refined among you), since they’re trying to sink IBM’s “Shark”.

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Tips for Navigating the Voluntary Disclosure Agreement Process: Why a Proactive Approach Can Minimize Inevitable Costs


Staying compliant with state transaction tax collection requirements is like navigating a mine field. Slipping out of compliance is easy—and you might also discover you’ve been out of compliance in one or more tax jurisdictions. You can reduce your liability and go forward with a clean slate through a voluntary disclosure agreement (VDA). Learn the ins and outs of the VDA process and the benefits you’ll gain.

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Peoplefluent Acquires KZO Innovations by Bedford Funding


Peoplefluent has announced the acquisition of KZO Innovations by Bedford Funding, adding a new tool to its talent management suite. KZO video on-demand is a collaborative video technology that supports user engagement in contexts such as training, education, and communication. The KZO solution includes audio tagging, content searching, video tabbing, discussion threading, live chat, and

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How RAUCH GmbH Cut Its Publishing Costs by 90 Percent


Until 2004, German agricultural machinery manufacturer RAUCH created its technical publications in-house, relying on a service provider to create and translate operation manuals. The problem: this was a massive, time-consuming effort requiring extensive communication between all parties. Clearly, RAUCH needed to change its approach. The solution: incorporating Arbortext IsoDraw into its technical publications workflow.

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Maximizing Customer Intimacy by Integrating Data


Retail departments enticed by software which promises to make them better and more accurate often fail to consider that they will need constant input and output of data in order for the software to work effectively. To improve the customer experience, a retail organization needs to fashion itself into an integrated enterprise that relies on a single database. But how?

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MEMS: The New Class of Bar Code Scanner


What is compact, lightweight, ergonomic, and power-friendly? A microelectromechanical systems (MEMS)-based scan engine—an innovative scanning technology that provides outstanding reliability and performance. When it comes to supply chain laser scanning, the advantages MEMS scanners have over traditional lasers are unparalleled. While MEMS is not a new technology, it does provide a new option for bar code scanning.

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$40 Billion Is Being Wasted by Companies without Product Information Management Strategies-How Is Yours Coming Along?


Information errors are costing retailers and manufacturers a lot of money. Studies show that billions of dollars are wasted because of invoice errors caused by bad data. Most agree that eliminating product information errors will save money, but many of those same believers are not rushing to solve the problem. Why?

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